Frequently asked questions

Check-in is from 11:00 am and check-out is by 11:00 am. Reception is open 24 hours, so late arrivals are welcome at any time.

Yes. Our direct rates are 20% below Booking.com and other online travel agents, and stays of more than 2 nights include a free neck and shoulder massage.

Hotel rooms are in our new K Block wing, served by a lift, with daily housekeeping and a kitchenette. Serviced apartments are in the garden blocks and have full living areas and kitchens, from studios to four bedrooms.

Yes. Every room and apartment has a monthly rate, from $900 a month for a studio. Monthly rates include utilities and Wi-Fi.

A JKIA pick-up costs $25 per vehicle one way, for up to 6 people, at any hour. Book it when you reserve or message reception.

You choose when you book: room only, or with breakfast at Marakua Restaurant for $10 per adult and $5 per child under 12, per night. Every room also has a kitchenette or full kitchen.

Yes. Secure on-site parking is free for guests.

Yes. One child aged 16 or under stays free using existing beds. Children under 12 must be supervised at the pool, and under-15s cannot use the hot tub.

Sorry, pets are not allowed.

M-Pesa, Visa, Mastercard, American Express and cash in major currencies.

Yes. Our meeting room seats up to 30, with projector, Wi-Fi, flipcharts and a coffee station, on hourly, half-day and full-day packages.

Yes, in our heated pool for beginner, intermediate and advanced swimmers. Ten lessons cost KES 14,000 for children and KES 20,000 for adults.